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Phone: 760.534.4770

Pre-Launch Offer

Transform Your Business Into A Customer-Centric Experience

Delight your customers with intentional customer experiences in 180 days*

*Results may vary.

Introducing The Savvy Experience Masterclass

A customer experience training program designed to help you transform your company.

The Masterclass gives you ability to:

  • Delight your customers by being more human and memorable
  • Build an obsession about your customers
  • Transform silos into unified cross-functional engagement
  • Strategically design each customer interaction into predictable and intentional experiences.
  • Win / serve / retain more customers
  • Improve operational efficiencies

Customer-centric transformation on every level is no longer a luxury in today’s highly competitive market; without it, your company will simply not survive over the long term.

Delightful experience is the ONLY sustainable advantage in business today – expressing your unique value with clarity to deliver an efficient, seamless and delightful problem-solving connection that builds relationship loyalty over time.

Jess & Lynn working on the masterclass

Behind The Masterclass

35 years working with experiences

After being in the world of business for decades, Jessica and Lynn – the founders of SavvyX – saw that enterprises were getting so caught up in the transactional part of customer relationships that they were leaving the customer behind or – worse – forgetting their customers are real people.

Even more, enterprises unintentionally either botch their experiences or flounder when they could be exceptional with the right perspective, structure and approach in relating with their customers.

Often this comes down to not knowing what to do and in what order – and, when you do it the savvy way, you leverage what you know to have more of what you want with less effort.

Together, we are Experience Architects that help companies build intentional experiences by examining their business ecosystem(s). Our proven skills remove complexity from marketing, brand and organizational transformation.

What we know about enterprise transformation and customer experience is now distilled into this Savvy Experience Blueprint and Masterclass.

The bottom line: Our style allows enterprises to compress their transformation yet experience deep shifts and measurable results.

How It Works

By making quality experience the (main) priority, with every employee enabled to support your customers’ (and their own) best experience, with leadership effectively guiding the process and empowering employees, with systems operating without friction to leverage human connection, you have achieved what’s needed for long-term business success.

The Savvy Experience Blueprint and Masterclass shows you how to:

The SavvyX Experience Blueprint

Discover

Delivering delightful, savvy experiences means knowing about yourself, your customers, your existing culture and behavior, your current and desired experience and using data to understand and systematically monitor performance.  

Strategize

Great strategy looks effortless because the results seem so obvious afterward; by innovating, renovating and coordinating teams, workflows and customer touchpoints, you can literally – and sometimes dramatically – shift the course of a business (and even an industry).

Transform

Leveraging everything you know to meet your customers’ dynamic needs means understanding how to predict and then delight them as a priority, then operationalizing (at all levels of your company) what you know.

Measure

Using data to effectively measure progress, what’s working (and what isn’t), how goals are reflecting the vision in action, how your customers value their relationship with your brand clarifies priorities and actions.

Iterate

Taking what you learn and discover to continuously improve the experience will ensure that your company continues to orient around the customer and their dynamic needs and conversations.

“Customer Experience is your brand and it is defined by those who experience it.”

~Brian Solis

What You Get

A Savvy Experience Blueprint with ready-to-use Templates that can help your company transform into a customer-centric organization.

Module 1 – Know Yourself
5 Steps To Knowing Your Company’s DNA (Distinct Niche Advantage)

Whether your company is established in business or a start-up, it is vital to understand and be able to articulate your unique purpose, personality and reason for being (or you risk leaving money on the table).

Examples of what will be covered in this module include:

  • Company Identity
  • Company Tone & Voice
  • Company Goals and Vision
  • Intangible Benefits
  • Evaluate Corporate Culture
tone and voice template

Module 2 – Know Your Customers
3 Keys to Deep Customer Insights

The key to any good, long-term relationship is understanding each other; in business, the responsibility falls on the company to make sure that happens (or your bottom-line suffers).

You may be surprised at how much your relationships improve when you gain a more profound perspective on what your customers are looking for, why they really buy from you and how to predictably meet their needs through mapping both their practical and emotional connection with your brand.

Examples of what will be covered in this module include:

  • Persona Identification
  • Customer Journey Mapping (Awareness-Advocacy)
  • Stakeholder Mapping
customer experience mapping

Module 3 – Know Your Experience
5 Critical Aspects To Understand the Experience 

By systematically evaluating your current behavior and customer experience, including digital brand presence and operational culture around serving your customers, new priorities surface based on the gap between where you are now vs. where you thought you were, which sets the stage for intentional transformation. 

Examples of what will be covered in this module include:

  • Review of Ease, Effectiveness and Emotion
  • Digital Brand Evaluation & Guide
  • Analytics Research
  • Roles & Responsibilities
  • Assessment (system, workflows, communications, productivity and performance)

Module 4 – Know Your Transformation
5 Elements To Create Next-Level Culture and Operations

This is where all the prep work pays off in creating a shared vision, inciting employee enthusiasm, mapping the desired experience, determining the measures of success and getting the strategy  together which then gets implemented throughout your company.

Examples of what will be covered in this module include:

  • Develop a Shared Vision with Internal Stakeholders
  • Gap Analysis Comparison
  • Innovation vs. Renovation
  • Strategic Action Plan
  • Map Future Experience Architecture
shared vision template

Module 5 – Know Your Success
2 Steps That Ensure Continuous Experience Improvement

Continuous experience improvement will become the dynamic ‘status quo’ that informs your brand development, operations and relationships with your customers.

Examples of what will be covered in this module include:

  • How to Evaluate & Iterate
  • Business Impact of Changes
  • Measurements of Success
measuring success

There is a reward for making a decision sooner than later

By enrolling by September 30th, you also get this special (digital) bonus.

transformation readiness assessment

Customer-Centric Transformation Readiness Assessment

Your invitation

The Savvy Experience Masterclass is designed to meet you where you are in your company’s readiness for customer-centric experience-based transformation.  The program includes do-it-yourself templates, pre-recorded videos, live webinars and personal guidance and feedback during group Q & A calls and personal email correspondence. Choose your best path below. 

  • DO-IT-YOURSELF
    • Designed for self-starters who need templates and prefer minimal support in initiating customer-centricity.
      • The Savvy Experience Blueprint
        • Discover
        • Transform
        • Strategize
        • Measure
        • Iterate

        Template Library

        • Digital Brand Assessment Guide
        • Persona Mapping
        • Customer Journey Mapping, Company Behavior
        • Company Identity, Goals and Vision
        • Company – Tone & Voice
        • Company – Intangible Benefits
        • Develop A Shared Vision
        • Define Measurements
        • Build your Business Case
        • Evaluate Your Results

      These templates includes specifics for each step to show you what needs to be done to support taking action.

      •  10% credit toward the 2-day Masterclass Retreat

    • $299 Pre-launch (499)

      Enroll

  • DONE WITH PEER SUPPORT
    • Designed for those who work well with reference materials and digital resources in addition to templates.
      • The Savvy Experience Blueprint
        • Discover
        • Transform
        • Strategize
        • Measure
        • Iterate

        Template Library

        • Digital Brand Assessment Guide
        • Persona Mapping
        • Customer Journey Mapping, Company Behavior
        • Company Identity, Goals and Vision
        • Company – Tone & Voice
        • Company – Intangible Benefits
        • Develop A Shared Vision
        • Define Measurements
        • Build your Business Case
        • Evaluate Your Results

      These templates includes specifics for each step to show you what needs to be done to support taking action.

      •  

        Webinars/videos

        Pre-recorded videos + 5 live webinars that teach additional points based on participant questions and experience (including expert interviews).

        FAQ

        Group Mentoring

        Private LinkedIn group

      •  20% credit toward the 2-day Masterclass Retreat

    • $1,499

      Enroll

  • DONE WITH YOU
    • Designed for heavy-hitters who get the best results through community / on-the-spot learning and 1:1 personal guidance.
      • The Savvy Experience Blueprint
        • Discover
        • Transform
        • Strategize
        • Measure
        • Iterate

        Template Library

        • Digital Brand Assessment Guide
        • Persona Mapping
        • Customer Journey Mapping, Company Behavior
        • Company Identity, Goals and Vision
        • Company – Tone & Voice
        • Company – Intangible Benefits
        • Develop A Shared Vision
        • Define Measurements
        • Build your Business Case
        • Evaluate Your Results

      These templates includes specifics for each step to show you what needs to be done to support taking action.

      •  

        Webinars/videos

        Pre-recorded videos + 5 live webinars that teach additional points based on participant questions and experience (including expert interviews).

        FAQ

        Group Mentoring

        Private LinkedIn group

        Q&A

        5 live Q & A calls to address specific challenges.

        1-on-1 Mentoring

        5 1:1 45-minute personal coaching calls.

        6 1:1 email coaching

      •  30% credit toward the 2-day Masterclass Retreat

    • $3,499

      Enroll

The ‘Done For You’ Option

 

If you need help with your company’s customer experience transformation, let us know – we have your back!

 

Contact us to schedule a chat about your company’s unique situation.

Contact Us

Is This For You?

To be clear, not every business is ready for this type of transformation. Your company is ready IF you and your leadership:

  • Want to improve connection, engagement, relationship and value delivery to your customers. 
  • Are willing to put in the effort to change and make your ecosystems revolve around your customers.
  • Are focused on triple bottom-line success – your customers, your employees, your business ecosystem – rather than just profit.

Why? Because it’s about building relationships, offering savvy experiences, delivering value to your customers, empowering your employees – and when that happens, the money will follow.

The Masterclass Is Risk-Free

Get the Savvy Experience Blueprint and try out the program. If you’re not satisfied that this program will help you build intentional, delightful customer experiences and transform your company through customer-centricity, email us for a conversation about it – we will work with you personally to ensure your satisfaction.

You have absolutely no risk. The Savvy Experience Masterclass is a digital program of high-quality online templates, training videos and live support (depending on which level you choose). Note: there are no hard-copy products (dvd/books) in this program.

If you have any questions, please contact us.

What Are You Waiting For? Get Savvy Today!

Make Your Customer Experience Delightful With The SavvyX Masterclass and Blueprint. Enroll Today And Get A Bonus Template

Enroll