Support and Services
SavvyX offers support services for the Program ("Support ") in accordance with the following terms:
A. Support Hours. Support is via email with an expected response time within 48 hours.
B. Incident Submission and Customer Cooperation. Customer may report errors or abnormal behavior of the Program ("Incidents") by contacting SavvyX via email at email@example.com.
Customer will provide information and cooperation to SavvyX as reasonably required for SavvyX to provide Support. This includes, without limitation, providing the following information to SavvyX regarding the Incident:
- Aspects of the Program that are unavailable or not functioning correctly
- Incident's impact on users
- Start time of Incident
- List of steps to reproduce Incident
- Wording of any error message
- Services request
C. Questions related to Program. Customer may have questions about their eXperience with the Program. Please submit questions via email to firstname.lastname@example.org. You can expect a return response within 48 hours.
Note: business advice cannot be provided through the Support function; however, we will be happy to explore potential services should that be the best option for resolution of your question.
From time to time, we may be available to review your Start-Up's GTM strategy or provide other expert services. Admittedly, that's rare. However, if you are interested in working with us more personally, we'd like to know what you are looking for and explore possibilities together.